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Snow stops play ... and work
Written by Denis O'Donnell   
Thursday, 14 January 2010 13:10
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I remember a headline in the Daily Mirror from 1976, (the year of the "great" summer, so there is hope!).

It was the first of June and England were playing Australia - at Buxton of all places - and the match was "snowed off". The Aussies thought it hilarious.

Hopefully, the snow now will be gone by June, but the past couple of weeks have shown how vulnerable companies are to outside influences like the weather.

Millions missed work the past few days, as staff simply couldn't get in.

Even at Hired Help our offices were cut off by 10 inches of snow and no one could get in (or out for those already in the building!).

Happily, our totally web based systems and distributed staff, meant all our agents could simply log on from home and keep working, keep taking calls and making sales for our clients, even if they couldn't themselves.

What about your company? How much did you lose from the weather?

It literally costs you nothing to be a Hired Help client. You deposit £100, but we don't charge anything except when you start using us and we receive calls for you.

How much in sales can you get from an enquiry? Or lose if you miss the call?

We can do a lot more for you than just take message too. Have a look at our web site and see what you may be missing out on or give us a call! We'd be happy to speak to you.

Call us now on 0845 871 2000 ...

 
Is this a good time to start a new business?
Written by Denis O'Donnell   
Thursday, 03 December 2009 12:52
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According to the Financial Times, the number of new businesses  in the UK will reach  a new record by year end.

Does this mean people are expecting good times ahead?  Is now a good time to start a new business?

For some people, it is more a case of having to generate an income, as they can’t get jobs, but is that the case for everyone.  Could this be a good time for other people?
Last Updated ( Wednesday, 09 December 2009 17:00 )
 
Business answering services
Written by Sheena   
Monday, 23 November 2009 00:00
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Have a read of novinite.com's take on Business Answering Services and how they can help grow your business. For the full article, click on the link below.

"In case if you are in the process of thinking of ways to expand your business, it would be a good idea to include engaging the services of a call centre that can provide you with commercial answering services. This is because of the simple reason that doing so can give you access to the numerous benefits that they provide."

"In simple terms the services that a call centre can provide a company include services that can allow a business to get in touch with their clients and prospective clients in a more efficient and systematic way."

"One of the most efficient ways to expand your business is to engage the services of a call centre that can provide a number of advantages for your business. "

Hired Help fulfils all of the criteria mentioned in the article, so call us now to discuss how we can help you today.

Last Updated ( Thursday, 03 December 2009 12:59 )
 
10 tips for starting a business in a recession
Written by Denis O'Donnell   
Wednesday, 04 November 2009 14:29
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In good times, lots of people are tempted to start a business, when they see how well other businesses are doing - they are “willing entrepreneurs”. In bad times, quite a lot of people who start a business do so out of necessity - they have lost their jobs and need to pay the bills.  Starting up on their own is the only option they have. For many of these "forced entrepreneurs", this can be a very scary time.For both groups, the key thing is, to ensure they follow some simple principles to ensure they minimize the risks and maximize the opportunity.

Here are 10 tips to follow for start ups.

Last Updated ( Thursday, 03 December 2009 11:38 )
 
How is your phone answered?
Written by Denis O'Donnell   
Wednesday, 14 October 2009 08:55
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Technology can be a wonderful thing, but be careful which technology you embrace for your business.  It isn't allways better than "the old way" of doing things.

In less than a decade, the notion of a dedicated telephone receptionist has disappeared from many businesses.  With inexpensive virtual switchboards  and the ability to route calls by "press 1 for sales, 2 for service" etc, it is possible to automate a lot of the inbound call traffic and have callers do a lot of the work for you.

However, clever as this may be, have you ever stopped to think what the net cost to your business may be?

I've got a little sign I keep handy that says, "There is no reality - only perception!",  meaning, it doesn't matter what the reality is, you form an opinion about someone or a business and that is the "truth" for you.  If you have a bad experience at an otherwise good company, then that is all you reflect on.

Last Updated ( Wednesday, 14 October 2009 11:44 )
 
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